Yes, we actually prefer you to pick up your item so you can inspect it in person, and avoid potential courier damages. Some items can be particularly heavy and not suited for postage.
Visit our warehouse 14-16 Ayton Street, Sunshine North 3020, VIC during our opening hours.
The price will vary depending on your proximity from our warehouse in Sunshine and the manpower involved for unloading goods. If you have someone to assist with unloading at drop off, the unloading fee will be waived.
Please contact us for a delivery quotes for big orders.
We are a supplier and can introduce you to several trades and professional installers to give you a quote on the services you require. Please note we are not affiliated with the installers, and any installation concerns are to be brought up with the installer directly.
Our artificial grass is guaranteed for 7 years, please read more on our warranty here Our flooring is guaranteed for 15 years in commercial environments, and 25 years in domestic environments.
If you were to have any concerns regarding your products and they fit within the warranty guidelines, please contact us immediately.
Our stock are imported and sourced worldwide and locally for A-Grade materials and the latest colours and finishes. We currently stock product from: Australia, India, Vietnam, France, Greece, Turkey, Indonesia and more.
Yes, we can offer all our products at wholesale and trade prices provided you meet the criteria. Please apply in stores.
We will offer refunds and exchanges within 14 days for all unopened and unused products in brand new and re-sellable condition for change of mind purchases, less a 25% handling charge. Delivery fees are not refundable, once the delivery has commenced.
All custom size orders are final sale and no refund or exchanges will be offered unless the product is deemed faulty.
Smiling Rock Melbourne are not responsible if the customer provides an incorrect address, incorrect size requirement and/or chooses an incorrect colour.
For any faulty or damaged items that are found upon receiving the product are to be advised within 14 days with clear photos of the defect.
There is a 2% surcharge on payments via credit. If possible, we recommend payment by savings, cheque or cash to avoid this fee.